Widerrufsrecht

Return & Refund Policy

At Ramsam Boutique, we are committed to delivering high-quality abayas crafted with care. If for any reason you are not fully satisfied with your purchase, please review our policy below.

Returns

You have the right to withdraw from your purchase within 14 days without giving any reason. The withdrawal period expires 14 days from the day you receive your goods. To exercise this right, you must notify us of your decision by a clear statement by email to info@ramsam-boutique.com. You will receive a full refund of the purchase price, excluding return shipping costs, within 14 days of us receiving your returned item.

We accept returns within 14 days of delivery.

To be eligible for a return:

Items must be unworn, unused, and in original condition
All original tags must be attached
Items must be returned in their original packaging

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Items marked as final sale
Custom or made-to-order pieces
Items that have been worn, washed, or altered

Refunds

Once your return is received and inspected, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method
Please allow 5–10 business days for the refund to appear in your account

Original shipping charges are non-refundable.

Exchanges

We offer exchanges for size or style, subject to availability.

To request an exchange, please contact us within 14 days of receiving your order. If the requested item is unavailable, a refund will be processed.